Software support engineer
Code: Support Engineer
Details
We’re looking for a mid or senior level technical support engineer. The right candidate will be meticulous in detail, able to learn quickly, achievement focused, flexible in his approach to tackling varied support related challenges and will always strive to improve the quality of his work.
Those chosen for the position will perform technical support for a software platform developed for the travel and hospitality industry, working in direct contact with the customers and the suppliers of our client.
Those chosen for the position will perform technical support for a software platform developed for the travel and hospitality industry, working in direct contact with the customers and the suppliers of our client.
Requirements
- 1
- 2+ years experience working as software product support engineer.
- Strong knowledge of software support methodologies, tools and processes.
- Mid-level knowledge of API, Postman, SoapUI, MongoDB, MySQL.
- Basic knowledge of network communication.
- Experience using issue tracking tools: Jira.
- Experience in reading software logs and ability to identify the source of problems.
- Very good English (both written and verbal).
- Highly self-motivated and team-oriented.
- Strong analytical and problem-solving skills.
- Candidates with a BS/MS degree in Computer Science, Engineering or a related subject are preferred.
Responsibilities
- Liaise with internal teams (developers and product managers/owners) to understand and clarify system requirements.
- Communicate with the customers of the software system to help them interconnect with the system through existing API.
- Communicate with the suppliers of the software system to identify and resolve connection and API related issues.
- Identify source of problems reported and suggest solutions based on stakeholders' needs.
- Escalate technical issues that are outside his/her competence.
- Write and run database scripts to retrieve information or to insert new records.
- Document thoroughly his/her work, identify and record issues discovered during support.
- Stay up-to-date with new support tools and processes.
Benefits
- Relative flexible working program.
- Open and relaxed working atmosphere, communication and knowledge sharing between team members being very much encouraged.
- Open links with the top management for any kind of professional or personal aspects.
- Possibility to work with the latest technologies and project management tools, as well as to get practical knowledge about mature software development processes.
- Involvement in complex international projects for big players on the global markets.
- Attractive salary.
- Financial bonuses and rewards for high-quality work in complex and challenging projects.
- Attractive working conditions.
- Possibility for career development (training, opportunities for career development and certification, etc.).
- Consideration of individual capabilities, age or time period spent by the team member in the company is no constraint.
- Other benefits.
