Software support engineer

Details

Requirements

1
• 4+ years experience working as software product support engineer.
• Strong knowledge of software support methodologies, tools and processes.
• Mid-level knowledge of Postman, Datadog, AWS, Confluence, Excel, MSWord, Slack, general CRM tools.
• Basic knowledge of network communication.
• Knowledge of telecommunication business is a plus.
• Experience using issue tracking tools: Jira.
• Experience in reading software logs and ability to identify the source of problems.
• Very good English (both written and verbal).
• Highly self-motivated and team-oriented.
• Strong analytical and problem-solving skills.
• Eager to learn new technologies and to expand telecom business knowledge.
• Excellent communication abilities and proactiveness.
• Candidates with a BS/MS degree in Computer Science, Engineering or a related subject are preferred.

Responsibilities

• Liaise with internal teams (developers and product managers/owners) to understand and clarify system requirements.
• Monitor system health by checking alarm channels for any issues.
• Triage reported API related issues and any platform reported issues. Raise any identified problems with the team.
• Identify source of problems reported and suggest solutions based on stakeholders' needs.
• Escalate technical issues that are outside his/her competence.
• Document thoroughly his/her work, identify and record issues discovered during support.
• Stay up-to-date with new support tools and processes.

Benefits

• Relative flexible working program.
• Open and relaxed working atmosphere, communication and knowledge sharing between team members being very much encouraged.
• Open links with the top management for any kind of professional or personal aspects.
• Possibility to work with the latest technologies and project management tools, as well as to get practical knowledge about mature software development processes.
• Involvement in complex international projects for big players on the global markets.
• Attractive salary.
• Financial bonuses and rewards for high-quality work in complex and challenging projects.
• Attractive working conditions.
• Possibility for career development (training, opportunities for career development and certification, etc.).
• Consideration of individual capabilities, age or time period spent by the team member in the company is no constraint.
• Other benefits.